Privacy Policy

Your privacy is our priority. For that reason, we have developed a comprehensive Privacy Policy that explains in detail how we collect, use, communicate, and disclose your personal data. Below is our privacy policy at ibooks-sales.com.

  • Before and throughout the collection of personal data, we will always identify the reasons for which your personal information is being collected.
  • We collect and use personal information with the sole aim of fulfilling the purposes specified by ibooks-sales.com as well as for other directly related purposes.
  • We only retain personal data for as long as it is necessary in order to fulfill these purposes.
  • We only use lawful means to collect personal information and, where appropriate, with the knowledge and/or consent of the individual concerned.
  • All personal information collected must be relevant to the purposes for which it was intended, and, to the extent necessary for said purposes, should be accurate, complete, and up-to-date.
  • We will protect personal data with the help of reasonable security measures against loss or theft, as well as against unauthorized access, disclosure, copying, exploitation, or modification.
  • We will make fully available to our customers any information about our policies and practices that are related to the management of personal data.

We are committed to conducting our business in compliance with the aforementioned principles with the chief objective of ensuring that the security and confidentiality of our customers’ personal data are protected and maintained.

What Personal Data is Gathered From You?

When you access, register, participate, create an account, or in any other way make use of our services, we may collect personal data about you. The nature of the data we collect is defined by the circumstances and services you use, but may consist of the following:

  • Personal Information generated by the User
  • Your purchase references in connection to ads and/or campaigns
  • IP address
  • We also collect data regarding your use of our services through cookies and related technologies.

Personal data Collected From Third Parties

On occasion, we can supplement the data collected from our customers with data received from third parties, as well as through your use of products, websites, or other services offered by NITREN s.r.o.. This might include information from third parties that handle our payment processing solutions.

Why We Collect Your Personal Data?

Your personal information is processed for the following purposes:

A) In order to comply with our contractual relationship:

  • For the purpose of handling payments and delivering order and invoice information in a safe and correct manner
  • To keep track of all your purchases and ensure that you receive the services you have paid for
  • To deliver important information regarding your subscription, account, and/or purchase of our Services
  • To inform you about important changes in our Services
  • To provide news, offers, products, or services that you may request from us

B) For legitimate purposes:

  • To share your data within NITREN s.r.o. for administrative reasons or to facilitate the delivery of our Services to you
  • To use relevant IP address or other information required to block unauthorized use of our Services in order to protect our Services and enforce compliance with our Terms and Conditions
  • To provide necessary data in the case of a merger and acquisition process for business and/or strategic management purposes.
  • To provide you with news, offers, products, or services that we believe may be of interest to you, including focused advertising based on your interests.
  • For analytical as well as statistical purposes
  • To establish, exercise, or protect legal requirements

C) We may also, if needed, process your personal information to comply with a legal obligation or requirement issued by an authority.

What legal basis in GDPR do we base the processing of your personal data on?

  • Point (A) is required in order to conclude and fulfill our contractual obligations;
  • Point (B) is required to satisfy our interests in managing, developing, safeguarding, and marketing our Services from a business and strategic perspective;
  • Point (C) is only effectuated with your expressed consent;
  • Point (D) is required in order to comply with current legal obligations.

Are you Obligated to Provide Your Personal Data?

All personal information that we may request from you and which is marked as “mandatory” is required for us to be able to provide our Services (for contractual, administrative, legal, technical, or similar purposes) in a safe and correct manner.
There is, however, certain personal data that will only be required if you use specific features, buy optional elements of our Service, or request access to special resources, promotions, offers, programs, or otherwise related services from NITREN s.r.o. or our marketing partners.
You will be informed about this before we start collecting such personal information.

Who Can We Share Your Personal Data With?

Group transfers

We can disclose your personal information to other areas within NITREN s.r.o. if deemed necessary for administrative purposes or in order to provide you with our Services. If we have your consent, we may also disclose your personal data within NITREN s.r.o. for marketing purposes. Products within NITREN s.r.o. that access your personal data must comply with the practices set forth in this Privacy Policy.

The partners, sponsors, and advertisers

We may share your personal data with our partners and sponsors. In addition, we may also disclose your personal information to any of our collaborators and advertisers, but will only do so with your expressed consent.
We may also use certain information to oversee the use of our Services. The purpose of this is to continuously improve and develop our Services. Occasionally, we will make such aggregated data available to certain third parties, such as partners and/or advertisers. This does not include personal information.

Third parties for security measures or other legitimate purposes

We may share your personal information with third parties if we consider it necessary in order to:

  • Comply with legal obligations, including court orders, government requests, applicable search warrants, or other requests we are bound to by law;
  • Protect our rights and/or property, as well as the safety of our customers and/or employees;
  • Protect NITREN s.r.o. against fraudulent, malicious, unauthorized, or illegal use of our Services, Devices, Network, and User Data;
  • Promote or defend our Services against complaints or legal claims, administrative procedures, and similar demands;
  • Assess credit risk, issue business reports, or receive payment for our Services;
  • As part of a merger and/or aggregation, provided that the potential acquirer or seller agrees to respect your personal information and process it in compliance with our Privacy Policy;
  • To external supervisors and auditors.

Where is Your Personal Information Processed?

All personal data collected from you may be transferred to and stored outside the European Economic Area (“EEA”). This includes destinations not encompassed by the European Commission regarding an adequate level of protection for processing personal data. It may be disclosed to other products within NITREN s.r.o., managed by NITREN s.r.o. employees or employees working for suppliers of NITREN s.r.o. outside the EEA. Such staff can be involved in processing your order, payment information, and/or performing support services for NITREN s.r.o., among other services.
All reasonable precautions are taken to ensure that your personal data is handled in a safe manner and in accordance with our Privacy Policy, taking appropriate measures to protect all your personal information.
For more information about our Privacy Policy or to obtain a copy of these measures, please contact us using the contact information found at the bottom of this Privacy Policy.

How Long is Your Personal Data Stored with us?

Type of Data: User Data
Significance: Information about how you use our services and your product orders.
Deletion Deadline: Until the account is deleted (processed within 5 years).

Type of Data: Customer Service Data
Significance: Information you provide when contacting ibooks-sales.com customer service, including voice recordings made for educational purposes.
Deletion Deadline: 3 years (call logs and text conversations), 1 month (voice recordings).

Type of Data: Account Information
Significance: Information regarding your account, such as username, password, and order details made through ibooks-sales.com.
Deletion Deadline: Until the account is deleted.

Type of Data: Transaction Data
Significance: Information about transactions processed through your account.
Deletion Deadline: 10 years.

 

How can we Secure Your Personal Data?

Protecting your personal information is vital to us and a primary concern at NITREN s.r.o.. All personal data provided by you is stored on secure servers, and we follow strict procedures to safeguard all data against abuse, unauthorized access, loss, disclosure, or deletion/destruction. All payment transactions are encrypted using industry-standard technology and subject to PCI security standards.

Although we work hard to safeguard your personal information, we cannot fully guarantee that our internal security measures will prevent all unauthorized attempts to use, access, or disclose your personal information. However, we have developed specific safety plans, including strategies for managing any breach of data security. If such a physical or technical incident occurs, we will act promptly to handle the issue and mitigate any negative effects.

How do you Access Your Own Personal Information?

We understand that there are times when you will need additional information from us regarding your personal data and how it is processed. You may also wish to update the personal information you have already provided. You have the following rights regarding the management of your personal data:

  • You have the right to access all your personal information. You have the right to be informed by us when and if we process personal data about you and, if so, to access such data.
  • You have the right to have personal information corrected and/or updated. If you find that the personal information we have stored about you is incorrect, you may request an update or correction.
  • You have the right to have your personal information deleted under certain circumstances, such as if your personal data has been acquired or processed fraudulently, or if you withdraw your consent (when the processing is based on prior customer consent).
  • You have the right to restrict the processing of personal information in certain circumstances, such as if you dispute the accuracy of your personal information or object to our legitimate interest in processing your data.
  • You have the right to object to the processing of your personal data under certain circumstances, such as if you disagree with our legitimate interest in processing your data.
  • You have the right to data portability, meaning that if your personal data is processed automatically with your consent or based on our contractual relationship, you may request a copy of your data in a machine-readable format for transmission to an external data controller.
  • You have the right to file a complaint with your supervisory authority if you disagree with how we process your data.

If we process your personal information based on your prior consent, you are entitled to withdraw that consent at any time. This will not affect the data processed before your withdrawal. If you wish to make a request, please contact us using the details provided below. We will respond to your request within 30 days. If we cannot comply within that timeframe, we will inform you of the delay and when we expect to fulfill your request. You can also update your contact preferences on the “Settings” page or by contacting us directly at info@ibooks-sales.com.

Changes to This Privacy Policy

Our Privacy Policy may be amended periodically. Please review the latest version from time to time. Any substantial changes will be disclosed here and communicated via email. If changes affect how we process your personal data, we will inform you about the available options. We also archive previous versions of this Privacy Policy for review.

Cancel Subscription

You can cancel your subscription at any time by contacting our customer support team at info@ibooks-sales.com. When canceling a subscription:

  • All future recurring payments will be stopped.
  • Access to purchased services or products will remain available until the end of the paid period.
  • Partial refunds for unused subscription days will not be provided.

To ensure successful cancellation, please include the following information in your request:

  • Your name used during registration.
  • The email address associated with your account.
  • Your order number or transaction details.

Once your request is processed, we will send a confirmation to the email address you provided. If you do not receive a confirmation within 24 hours, please contact us again.

Refund Policy

Refunds for purchases or recurring charges may be requested by contacting customer support. Refunds or credits will not be issued for partially used memberships. Cancellation for all future recurring billing may be requested in accordance with Section – “Cancellation” under terms of services. ibooks-sales.com reserves the right to grant a refund or a credit applicable to purchases made on ibooks-sales.com. Should a refund be issued by ibooks-sales.com, it will be credited solely to the payment method used in the original transaction. Refunds will not be issued via cash, cheque, money transfer, or other means of payment. Depending on your payment method, the refund may take 3-5 business days to process.

Refund Policy and any related disputes are governed by the laws of the Slovak Republic.

Customer Support

We strive to provide the best customer support available 24/7, all year round. We will do our best to respond to queries within 24 hours every day. All queries can be sent to info@ibooks-sales.com. We provide assistance in English and other languages using online translation services.

Unread Introduction Emails, Invoice Emails, and Other Informative E-Messages

ibooks-sales.com is not responsible for the loss or inability to receive emails, invoices, receipts, terminations, and other important messages on behalf of the subscriber. It is the subscriber’s responsibility to provide a legitimate and fully functional email address to ensure that all e-communications from ibooks-sales.com are received, read, and not sent to spam or the “junk mail” folder. Email providers such as Hotmail and Gmail are less reliable when acknowledging emails issued by ibooks-sales.com. We recommend using an alternative provider when signing up.

Owner Information

For further information about our Terms & Conditions or to inquire about any other unanswered questions, please contact us through the details below. ibooks-sales.com is owned and operated by:

NITREN s.r.o.
Address: Černyševského 10, Bratislava – mestská časť Petržalka, 851 10, Slovakia
Email: info@ibooks-sales.com

Refund Policy and other legal matters are governed by the laws of the Slovak Republic.